H U C K L O G I S T I C S

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  • info@hucklogistics.com
  • (313) 487 7874
  • 8619 Southfield Fwy #3050, Detroit, MI 48228

FAQS

FAQS

your frequently asked
questions

For more information about our vehicle shipment services in the USA, feel free to reach out to us. We’re dedicated to providing a seamless shipping experience, ensuring your vehicle is transported safely and efficiently. Whether you have questions about pricing, transit times, or the shipping process, our team is here to assist you every step of the way.

Exclusive Vehicle Transfers
Experience unparalleled service with our Exclusive Vehicle Transfers, ensuring safe, timely, and reliable transport.
Custom Vehicle Handling
Tailored vehicle transport solutions with expert handling, ensuring safety and care for your vehicle.

Huck works with a vast network of independent truckers and auto carrier companies, ensuring that you get the best and safest driver for the job. The vehicle transport company that we assign to your order is required by law to have cargo insurance in place that covers your vehicle. We complete our due diligence before every order is assigned, checking and verifying whether the policy is active and valid. Rest assured, your car will be fully covered for its journey when you book with Huck!

Once we assign an auto carrier to your vehicle, we'll provide you with a direct line to the dispatcher of the vehicle transport company in charge of your order. You can contact the dispatcher for more information about your driver's location and estimated arrival time. In general, your driver will call you at least an hour before arriving at your pick-up and delivery locations.

We understand that life happens. That's why Huck offers one of the most flexible cancellation policies in the vehicle transport business! You may cancel at any time before a driver is confirmed and dispatched for your order, risk-free. If you need to cancel after a driver is dispatched to your vehicle, you will only be charged for a non-refundable service deposit agreed to at the time of booking. Please note that we are unable to cancel any order after a vehicle has been signed over and picked up by your driver. For questions about your particular order, feel free to call us at (313) 487 7874 .

After your order is dispatched, we'll provide you with your auto shipping carrier's contact information. While your driver is prohibited by law to respond to inquiries while driving, the dispatch team for the auto hauling company assigned to your order should be able to give you an update in a timely fashion. You may also call our vehicle transport service team at (313) 487 7874 for questions and concerns about the status of your auto hauling order. We will be happy to assist you and work with your driver to provide a status update.

Huck works hard to find the right driver at the right time to fit your particular schedule and shipping needs. Drivers usually create their own schedules for certain pick-up areas based on proximity and timing, and they are assigned to particular orders as close to the first available date of your pick-up window as possible. Our expert vehicle transport dispatch team will be in contact with you as soon as more information is made available to us. If you have any questions or concerns, feel free to contact us at (313) 487 7874 . We're always happy to help.

Once we've assigned a driver to your auto shipping order, we'll contact you and bring you up to speed. Please note that drivers usually create their own schedules within 24 to 48 hours of your pick-up date. We usually assign drivers to orders in their respective areas during that time frame. However, that's just a rule of thumb -- assignments are sometimes made before of after that 24-48 hour window based on a driver's particular situation or the nuances of your auto hauling route. Regardless, we will notify you as soon as a driver is confirmed for your order.

At Huck, we pride ourselves on providing you with flexible payment options. Whether you book your auto shipping order via our vehicle transport cost calculator or with an agent, you are free to either pay the balance outright or set up a partial payment plan. If you choose to pay your auto-hauling balance outright, your credit card will be charged for services at the time of your driver's dispatch. In partial payment scenarios, the card will be charged for the agreed amount and the remaining balance will be due to your driver either at pick-up or delivery. Please note: drivers only accept cash, money orders, or cashier's checks for COD/COP payments. We can't charge your credit card for the remaining balance due.

Most vehicle transport providers require that your clear your vehicle of all personal items before shipment. While your vehicle is fully insured on its journey from Point A to Point B during a professional car shipment, your belongings are now. Unless you clear an exception with your driver due to special circumstances (for an added fee), remove all personal belongings before signing off at pickup. Your driver may refuse to ship your car with items in it, or you might incur added fees for extra weight. For more information, contact us at (224) 218-2949. We're here to help morning, noon, and night.

Yes. The higher the weight of a car, the more it drags on the fuel economy of your driver's car hauler. Thus, your vehicle's make, model and weight are factored into any car shipping quote you might get. Also, if a driver's truck is caught overweight at a weigh station, any added weight not cleared by your car shipping provider could lead to additional charges and fines. For more information about how the weight of a car shipping order affects pricing, call us at (224) 218-2949. We'll be happy to assist and book a shipment for you when you're ready to go!

Huck offers premium car shipping services for exotic and classic car transport customers. We recommend shipping an exotic or classic car in one of our premium enclosed car haulers. The added cost of enclosed shipping is counterbalanced by the added protection it provides to your car's paint job and body work. Each year, our network of experienced classic and exotic car shipping experts moves thousands of unique vehicles across the United States. Grab a quote from our car transport cost calculator right now and experience the Huck difference in classic & exotic vehicle transport.